Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with family doctors’ listening
- Patients’ rating of family doctor’s explanations
- Patients’ experience with appointment length
- Patients’ experience with family doctor’s respect
- Patients’ experiences with their doctor involving them in care decisions
- Patient experience with care coordination
- Patient experience with family doctor availability
- Patients’ overall experience with their family doctor
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Client experience with courtesy and respect
- Client experience with listening
- Client experience with reaching their case manager
- Client experience with case manager (help with community services)
- Client experience with care plan involvement
- Client experience with care plan meeting needs
- Client experience with independence (home set-up)
- Client experience with independence (staff encouragement)
- Client experience with personal care staff capability
- Client experience with communication about a visit cancellation
- Client experience with pain management
- Client experience with reviewing medications
- Client experience with help to stay at home
- Client experience with family doctor being informed
- Client overall care experience
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Continuing Care Homes: Type A
Long Term Care
Family experience with resident cared for by the same staff
How family members rated how often their loved one was cared for by the same staff, in a 2022-23 survey. (see data definition)
Please note: Not all continuing care sites in Alberta met the HQCA’s public reporting criteria. To see what’s available at a site level, visit this page of the HQCA’s 2022-23 Facility-based Continuing Care Report.
What do you think?
- Why does it matter if a resident is cared for by the same team of nurses and aides?
- Are there differences between zones? What factors could account for these differences?
- Are results different for families with loved ones in continuing care homes – type B (formerly designated supportive living)? If so, why are they different?
Understanding “family experience with resident cared for by the same staff”
In a survey conducted in 2022-23, the HQCA asked family members of residents living in continuing care homes – type A (formerly long term care):
In the last three months, how often was your family member cared for by the same team of staff?
Family members could choose “Never / Sometimes / Usually / Always”
If a resident is consistently cared for by the same staff, they often experience relationship continuity. Relationship continuity often indicates a trusting relationship with a care provider. How often family members feel their loved one is cared for by the same staff can impact the experience of care from the family member’s perspective. Family member comments from the HQCA survey indicate that when their loved one is not being cared for by the same staff over time, care and treatment plans are inconsistently followed.
Considerations when viewing the results
There are a number of factors providers and leaders can consider to better understand and improve family member experiences with residents being cared for by the same staff. Before taking action, consider the following:
- Family members were asked specifically about how often their family member is cared for by the same “nurses and aides.” Family members may not be able to clearly identify the nurses and aides from other staff at their loved one’s site for a few reasons (e.g., staff dress code is casual attire and not uniforms, infrequent visits to the site, etc.). However, these results still provide insight into the family member’s perspective of their loved one’s consistent relationship with care staff. Therefore, it is important to consider: How are staff encouraged and supported to develop ongoing relationships with residents?
- How important is consistency of staff to family members?
- Can existing staff resources be used in different ways to improve this measure? What are sites with better results doing differently?
- What are the reasons why staff change? How could these changes be managed to support both relationship continuity and operations? How might this be shared with family members?
- Which accommodation standard(s) does this question help inform, if any?
- Which Continuing Care Health Service Standard(s) does this question help inform, if any?
- Who should be involved in discussions to improve these results? How could residents and/or family members be engaged to develop solutions (e.g., engage the resident and family council)? What other collaboration might be required to make improvements in this area?
For information about the HQCA’s Facility-based Continuing Care Survey, please visit the HQCA website.
Alberta Quality Matrix for Health
The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. This measure can be used as input to assess long term care’s performance in these dimensions of quality: Acceptability, Appropriateness, Effectiveness, Efficiency, and Safety.