Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with family doctors’ listening
- Patients’ rating of family doctor’s explanations
- Patients’ experience with appointment length
- Patients’ experience with family doctor’s respect
- Patients’ experiences with their doctor involving them in care decisions
- Patient experience with care coordination
- Patient experience with family doctor availability
- Patients’ overall experience with their family doctor
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Client experience with courtesy and respect
- Client experience with listening
- Client experience with reaching their case manager
- Client experience with case manager (help with community services)
- Client experience with care plan involvement
- Client experience with care plan meeting needs
- Client experience with independence (home set-up)
- Client experience with independence (staff encouragement)
- Client experience with personal care staff capability
- Client experience with communication about a visit cancellation
- Client experience with pain management
- Client experience with reviewing medications
- Client experience with help to stay at home
- Client experience with family doctor being informed
- Client overall care experience
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Continuing Care Homes: Type A
Long Term Care
Location of death
Percentage of continuing care home residents who died at a continuing care site or in acute care. (see data definition)
What do you think?
- Looking at these results over time, are there differences between zones? Between continuing care homes – type B (formerly designated supportive living) and continuing care homes – type A (formerly long term care)? What factors could account for these differences?
Understanding “location of death”
This measure reports the location of continuing care home residents who died, whether at home at their continuing care site or in acute care (hospital).
People who live in continuing care are at a sensitive point in their care journey. They have specific health needs, medical complexities, and functional dependencies that require a level of care and support that can typically be effectively provided in these settings. All of these factors, and sometimes due to frailty, mean that continuing care home residents tend to be at a higher risk of serious decline in health status and death.
Death for continuing care residents can occur at their continuing care site or in acute care.
If a resident is approaching their end of life time, sites work hard to meet residents’ physical (e.g., pain), emotional, and spiritual needs at this time in their care journey. Sites aim to honour the person’s (and loved one’s) choices with respect to end-of-life care, which can include the person’s preferred choice for location of death.
For instance, a resident may prefer to die around familiar caregivers and in a familiar room, away from the less familiar and high tech environment of a hospital. In such cases, the care and support that a resident needs may be consistent with the skills and resources available at a site.
However, variation can exist with respect to individual preferences and the specifics of a resident’s medical condition, which sometimes results in admission to the hospital, especially in the event of an unexpected health crisis. For instance, a resident (or loved ones) may prefer a type of treatment that is not available at their site, or a resident may experience a symptom (e.g., pain) that cannot be diagnosed or managed readily at their site. The condition which led to their transfer to acute care sometimes results in their death in acute care.
This measure only reports on the location of death for continuing care residents. It does not provide insights into the resident or loved ones’ experience with their end-of-life care.
Considerations when viewing the results:
When thinking about residents who die at their continuing care site or in acute care, providers and leaders can consider a number of things to better understand and improve these results. Some questions they could ask before taking action include:
- What supports are available to sites and in acute care to help residents and their loved ones through death and dying? How are residents and their loved ones made aware of these supports? What are the gaps in support? How could these gaps be addressed?
- How is advance care planning and a Goals of Care Designation considered when making a decision about a transfer to acute care?
- How might a loved one’s involvement impact these results?
- How can continuing care home sites be better equipped and prepared to provide palliative and end of life care to prevent unnecessary or unwanted (resident preference) transitions to acute care?
Alberta Quality Matrix for Health
The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. This measure can be used as input to assess long term care’s performance in these dimensions of quality: Acceptability, Appropriateness, Effectiveness, and Efficiency.