Family overall rating of care | HQCA Focus

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Designated Supported Living

Family overall rating of care

How family members rated the overall care at the site, in a 2019 survey. (see data dictionary)

What do you think?

  • When looking at results by site, how does the overall rating compare to other designated supportive living family experience measure results? Does a positive result here show positive results among other measures, and the reverse? For example, do sites with better food ratings consistently have better overall care ratings?
  • Are there differences between zones? Between providers? Between mainly rural and urban zones or sites? What factors could account for these differences?

Understanding “family rating of care”

In a survey conducted in 2019, the HQCA asked family members of residents living in designated supportive living:

Using any number from 0 to 10, where 0 is the worst care possible and 10 is the best care possible, what number would you use to rate the care at the supportive living facility?

Family members could choose a number from 0 to 10.

This overall measure is influenced by various other measures about family experience. Reviewing the results of this question, in combination with others, helps provide insights into what is shaping family members’ overall rating of the care at the facility.

Considerations when viewing the results:

There are a number of factors providers and leaders can consider to better understand and improve family members’ overall care rating. Before taking action, consider the following:

  • This measure depicts an overall rating of care. What aspects of care and services might family members think about when rating the overall care? Which aspects of care might they consider most important?
  • How might family member ratings differ from the resident’s?
  • How might you approach identifying and prioritizing improvement opportunities? Who should be involved in discussions to improve these results? How could residents and/or family members be engaged to develop solutions (e.g., engage the resident and family council)? What other collaboration might be required to make improvements in this overall rating?

For information about the HQCA’s designated supportive living family experience survey and more detail about what influences the overall care rating, please visit the HQCA website.

Alberta Quality Matrix for Health

The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. This measure can be used as input to assess supported living’s performance in this dimension of quality: Acceptability.