What do you think?
- What does showing respect for a patient mean to you?
- How might your experiences with your family doctor compare to those reported by other Albertans?
Understanding “felt respected”
In a survey conducted October 2018 to January 2019, the HQCA asked patients who recently visited their doctor:
- How would you rate the way your doctor showed respect for what you had to say in your most recent visit?
Patients could choose “excellent / very good / good / fair / poor”.
Patient experience is likely better if patients feel their needs are paid attention to, their emotional and physical health are cared for, they are given information about their health and choices, and they are treated with dignity (National Centre for Biotechnology Information). If patients perceive they are being respected, their experience of care will be better.
Considerations when viewing the results
As primary care providers work to develop a better understanding of how they could improve this rating, other questions can be asked, such as:
- Is care provided in a manner that respects the patient’s needs, preferences, and expectations?
For information about the HQCA’s patient experience surveys offered to individual clinics in Alberta, please visit the HQCA website.
The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. The information in this chart can be used as input to think and have conversations about primary healthcare in Alberta using the lens of the dimensions of quality shown on the right:
Dimensions of Quality