Family doctor use of various visit types (by billing)

Percentage of family doctors who have billed for at least one phone, home visit, e-mail, or videoconference visit. (see data definition)

What do you see?

  • Is there a change over time in the percentage of family doctors who are using phone or email to communicate with patients?

Whether you’re a patient, provider, or health system administrator, thinking about why these differences might exist can start conversations and lead to solutions for improved quality of healthcare.

*Data courtesy of Alberta Health Services and Alberta Health

Understanding various visit types (by billing)

  • Office visit
  • Home visit
  • Phone, email, or videoconference visit

Considerations when reviewing the results

  • Includes only visits that are billed by the family doctor. It does not include communication that the doctor chooses not to bill (e.g., quick follow-up phone call or email). It does not include alternate appointment types by another team member such as a nurse.
  • During the data period shown here, a family doctor was able to bill for a maximum of 14 phone, email or videoconference visits each week, and only once for any given patient in a week. Note: The expansion of seven to 14 billable encounters per week was made November 2018.
  • Billing for phone appointments became available in April 2015. Billing for email communication became available in April 2016.
  • This data period ends March 2019 and does not include alternate visit types conducted during the COVID-19 pandemic.

The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. The information in this chart can be used as input to think and have conversations about primary healthcare in Alberta using the lens of the dimensions of quality shown on the right:


Dimensions of Quality

  • Acceptability
  • Accessibility
  • Appropriateness
  • Effectiveness
  • Efficiency
  • Safety