Healthcare Areas

In surveys conducted between October 2018 and March 2023, the HQCA asked patients who recently visited their doctor:

• How would you rate the way your doctor showed respect for what you had to say in your most recent visit?

Patients could choose “excellent / very good / good / fair / poor”.

Patient experience is likely better if patients feel their needs are paid attention to, their emotional and physical health are cared for, they are given information about their health and choices, and they are treated with dignity. If patients perceive they are being respected, their experience of care will be better.

As primary care providers work to develop a better understanding of how they could improve this rating, other questions can be asked, such as:

• Is care provided in a manner that respects the patient’s needs, preferences, and expectations?

For information about the HQCA’s patient experience surveys offered to individual clinics in Alberta, please visit the HQCA website.

The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. This measure can be used as input to assess primary healthcare’s performance in this dimension of quality: Acceptability.

LEARN MORE