Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with family doctors’ listening
- Patients’ rating of family doctor’s explanations
- Patients’ experience with appointment length
- Patients’ experience with family doctor’s respect
- Patients’ experiences with their doctor involving them in care decisions
- Patient experience with care coordination
- Patient experience with family doctor availability
- Patients’ overall experience with their family doctor
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Client experience with courtesy and respect
- Client experience with listening
- Client experience with reaching their case manager
- Client experience with case manager (help with community services)
- Client experience with care plan involvement
- Client experience with care plan meeting needs
- Client experience with independence (home set-up)
- Client experience with independence (staff encouragement)
- Client experience with personal care staff capability
- Client experience with communication about a visit cancellation
- Client experience with pain management
- Client experience with reviewing medications
- Client experience with help to stay at home
- Client experience with family doctor being informed
- Client overall care experience
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Continuing Care Homes: Type A
Long Term Care
Worsening pain
Percentage of residents whose pain worsened in terms of intensity and frequency between assessments. (see data definition)
What do you think?
- Looking at these results over time, are there any trends?
- Looking at these results over time and between zones, are there differences?
- After selecting a facility, are the site results changing over time? How do the most recent quarter results compare to the provincial and zone results?
- When comparing sites with similarities like zone, setting (e.g., urban or rural), operator type (e.g., private), and size, how are the results different? What factors could account for these differences?
Understanding "worsening pain"
Pain is “an unpleasant sensory and emotional experience associated with actual or potential tissue damage, or described in terms of such damage” (International Association for the Study of Pain, 1979). There are many types of pain, including:
- Acute pain – pain of recent onset and short duration that is usually due to injury or disease;
- Chronic pain – pain that lasts or recurs for longer than 3-6 months, also known as persistent pain;
- Transitional pain – pain that transitions from acute to chronic;
- Cancer-related pain – a common complication of cancer that may be a result of the disease itself or due to treatment; or
- Pain related to a palliative illness, condition, or disease (Alberta Pain Strategy, 2019).
The experience of pain is unique to each person, and involves multiple dimensions, including physical, psychological, social, emotional, and spiritual and is frequently modified by contextual factors. The complexity of pain often makes it difficult for clients and providers, within continuing care homes and other areas of the healthcare system, to work together to assess and manage pain.
Pain can go unrecognized in older adults, more often in persons living with dementia.
This measure does not include residents who do not experience pain at their follow-up assessment, either because there is an absence of pain or their pain management protocol was successful.
Considerations when viewing the results:
When thinking about this quality indicator, providers and leaders can consider a number of things to better understand and improve these results. To ensure alignment across areas of the healthcare system with respect to pain management, it is important to understand the Alberta Pain Strategy. Once familiar with this document, some questions they could ask before taking action include:
- What protocols are in place to help residents and staff recognize and communicate pain?
- What barriers exist to identifying pain (e.g., cognitive impairment)? What tools exist to help identify and proactively manage pain (e.g., routine pain assessment)? What strategies or approaches can help to overcome barriers and leverage tools for pain identification and management?
- How are active (e.g., exercise, repositioning, stretching and breathing techniques, meditation, application of heat) and passive (e.g., medication, acupuncture) pain management strategies understood by staff? How can staff empower residents to embrace active pain management strategies?
- How can loved ones support pain identification and management strategies?
Alberta Quality Matrix for Health
The Health Quality Council of Alberta uses the Alberta Quality Matrix for Health as a way of organizing information and thinking around the complexity of the healthcare system. This measure can be used as input to assess long term care’s performance in these dimensions of quality: Acceptability, Appropriateness, and Effectiveness.